Product Support

AXM-WEB-PUSH Firmware Releases
Release date May 21, 2020
New Features:
  • Support Remote Access, access the meter remotely via SerialNumber.accuenergy.io
Bug Fixes:
  • Fixed an error in post file header for THD_I
  • Fixed a bug in BACnet-IP communication respond intermittently in rare cases
  • Fixed a bug where register foreign device fails periodically
Release date August 9, 2019
Bug Fixes:
  • Fixed a bug that could cause timezone setting to be incorrect
Release date: June 13, 2019
New Features:
  • Support STMP SSL to be on, off or auto
  • Support delete datalogging files from webpage directly
  • Support configurable datalogging parameters
Release date: May 17th, 2019
New Features:
  • Support WiFi password as blank
  • Support import and export of configuration as a file
Bug fixes:
  • Fixed a bug that causes incorrect datalog file to be created
  • Fixed a bug that causes DNP3.0 time sync to be incorrect
Release date: August 27, 2018
New Features:
  • Add network diagnostic tools to check network connectivity and issues
Release date: April 12, 2018
New Features:
  • Support data visualization on real-time and energy parameters over historical logging
  • Support test email function for SMTP setting validation
  • Display BSP version on webpage
  • Support remote over-the-air firmware update
  • Update cybersecurity for Denial of Service susceptibility
Bug fixes:
  • Fixed a bug that could cause memory leak in some cases
Release date: December 18, 2017
New Features:
  • Support New Protocol: SNMP V2 and trap.
  • Prompt user to reboot module after setting change.
  • Add HTTP access to webpage in addition to HTTPs access only
Release date: November 14, 2017
New Features:
  • Add following parameters in data post protocols:
    • Four Analog Input channels:
    • Frequency
    • Per phase, even and odd voltage/current Total Harmonics Distortions (THD)
  • Datalogging frequency can be configured up to 15 seconds. All measurements can be logged every 15 seconds
  • Data posting protocols include HTTP, HTTPs and FTP post intervals can be configured to up to 15 seconds.
  • Support sFTP data storage server locally on module. User can access historical datalogs from sFTP server.
  • Support Proxy server settings – In enterprise or high-security network, proxy server is used for routing web traffic, such as data post or remote access to meter.
  • Compliance with latest security protocols such as TLS 1.2, AES.
  • Add Copy Serial Number function in AcuCloud connection page, simplify AcuCloud registration process
  • Support unlimited Modbus-TCP/IP simultaneous connections
  • Support System Log- Provide export of system performance log to enable easier investigation after error/bugs/issues occurs. User can download the log and send to Accuenergy support team for quick determination of root cause of most issues.
Release date: November 14, 2017
New Features:
  • Now user can access meter’s webpage without knowing it’s IP address. By typing in “http://SerialNumber.local” (e.g. http://AM16001122.local) when meter and access device such as computer or smartphone is in same network.
  • If DHCP is enabled on meter, and directly connect meter with computer, the webpage can be accessed by typing in “http://SerialNumber.local” in browser directly.
Bug fix:
  • Fix detection of ethernet cable connection status
Release date: June 26, 2017
New Features:
  • Add phase angle diagram on webpage – User is able to view phase angle diagram and determine wiring issue directly from webpage
  • Add CT polarity setting to webpage – Reverse CT polarity directly from webpage when there’s installation error on CT direction. This setting eliminates the need to physically reverse the CT polarity and interrupt operation.
  • Add sequence component diagram on webpage
  • Support time configuration directly on webpage
  • Add Clear Post Files function, user can clear the backup datalog files from webpage
  • Add AcuCloud Facility Energy Metering Platform setup page, enable meter to connect to AcuCloud with simple registration process
AXM-WEB2 Firmware Release
Release date: February 13th, 2023

Feature Update:

  • Support NTP in Fast Read Mode
  • Support 50ms Fast Logging
  • Support Phase Selection to allow the user to change the voltage reference for the current inputs to help correct CT phase misalignment.

Bug Fixes:

  • Fixes bug with module disk space management during 50/100ms Fast Logging.
  • Fixes bug on the waveform plot error at 128 samples/cycle.
  • Fixes bug that displays all supported baud rates on the meter settings.
Release date: September 9th, 2022

Feature Update:

  • Compatibility support Acuvim II V3.
  • Support SFTP protocol in post channel configuration.
  • Support PTP Time synchronization protocol.
  • Support Google IoT for integration with Google IoT Core.
  • Support FTP post directory which allows users to configure the exact directory to post data.
  • Add configurable names for the Relay Output.
  • Support Wi-Fi SSID list available to be sorted by signal strength.
  • Support eMMC Health Status on the About page.

Bug Fixes:

  • Fixes a bug with the DI Status alarm status display (ON/OFF).
  • Fixes a bug with the time sync button on the web page.
  • Fixes a bug with the current phasor lengths for the phase angle readings.
  • Fixes a bug with the Reactive Energy unit displayed incorrectly via BACnet IP.
  • Fixes a bug with the Power Quality settings not displayed properly some models of the Acuvim II.
Release date: July 12th, 2021

Feature Update:

  • Add Remote Access ping interval of 60 and 600 seconds to help limit the data usage when remote access is enabled
  • Support remote access de-register option.
  • Support Reset to Factory default which allows users to reset all WEB2 related settings back to default.
  • Support I/O modules in Ethernet/IP protocol.

Bug Fixes:

  • Fixed a bug relating to multiple users logging into web interface.
  • Fixed a bug with clearing the meter event log.
  • Fixed a bug with changing role permissions for different users.
Release date: April 14th, 2021

Feature Update:

  • Compliance with IEC 62443 Cybersecurity Standard. Additional security related configurations are added, such as allowing the user to create multiple users with configurable roles and permissions.
  • Support DNP File Transfer
  • Support 100ms datalogging interval via Fast Logging
  • Backwards compatibility with IEC61850 Edition 1 while Edition 2 is supported
  • Support HTTP username and password authentication method
  • Add Wi-Fi signal strength to WiFi SSID list, allowing user to determine optimal WiFi SSID to connect to.
  • Add configurable names for Digital Input
  • Add Phasor diagram in Fast Read Mode.
  • Add scaling multiplier configuration for Pulse and Analog Inputs.

Bug Fixes:

  • Fixed a bug when importing whitelist.
  • Fixes a bug with deleting files for an SFTP user.
Release date: March 4th, 2021

Bug Fixes:

  • Fixes a bug when the disk usage reaches capacity.
Release date: October 20th, 2020

Bug Fixes:

  • Fixed a bug with BACnet IP Who-Is response via WiFi.
Release date: May 13th, 2020

Bug Fixes:

  • Fixed a bug in IPv6 address display issue when bridge mode is enabled
  • Fixed a bug in EtherNet/IP port configuration
Release date: April 9th, 2020
New Features:
  • Support more parameters to be configured as triggers in SNMP Trap
  • Add monitor and stats for disk usage
  • Improve user interface in Emergency Mode
Release date: November 20th, 2019
New Features:
  • Support Ethernet/IP protocol with integration to Allan Bradley and Rockwell Automation PLCs and systems
  • Trendlog supports 1-second interval data logging for the past 3 months on all instantaneous parameters and 1-minute interval on all energy parameters for 3 years without user to initiate data logging
Bug Fixes:
  • Fixed a bug in DNP 3.0 protocol time-sync error
Release date: October 11th, 2019
New Features:
  • Support datalog file length in one-hour interval
  • Improved performance and monitoring on Modbus-TCP under multiple 20ms-level queries
  • Support OTA Auto-firmware update
Bug Fixes:
  • Fixed a bug that prevents back configuration file being generated
  • Fixed a bug that prevents applying local configuration file being applied
  • Fixed a bug that prevents IEC 61850 CID file being uploaded
Release date: September 6th, 2019
New Features:
  • Support dual RJ45 ports daisy-chain topology
  • Support RSTP protocol for high availability and connection backup over ethernet connection
  • Support meter base firmware update via webpage and OTA update
  • Support reboot meter base via webpage
  • Support WPA Enterprise and WPA2 Enterprise, 802.1x authentication in WiFi communication channel
  • Support Rate of Change of Frequency adjustment under fast read mode
Bug Fixes:
  • Fixed a bug in Trendlog storage size configuration
  • Fixed a bug in exporting the configuration file
Release date: August 13th, 2019
New Features:

Support advanced configuration on webpage:

  • Metrological settings
  • Digital inputs, Digital outputs
  • Analog inputs, Analog Outputs
  • Alarm
  • Waveform capture conditions
  • Custom Modbus registers
Bug Fixes:
  • Fixed a bug that causes a reading error in IEC61850 protocol
  • Fixed a bug in Trendlog shows negative energy value
Release date: July 8th, 2019
New Features:
  • Support IPv6 network
  • Support individual and bulk datalog files to be deleted from webpage
  • Support datalogging selection of each individual parameters
  • Support datalogging of Maximum, Minimum, Average of every parameter in each interval
  • Support WiFi connection without password
  • Support SMTP configuration with SSL on, off and auto, compatible with most of SMTP server from users and organizations
Bug Fixes:
  • Fixed a bug for Unsaved error prompted on saved settings on webpage
Release date: May 28th, 2019
New Features:
  • Support remote device access function, the user is able to access the meter’s webpages anywhere without opening firmware wall or port forwarding
  • Support downloading SNMP MIB file from meter’s webpages
  • Support downloading BACnet-IP EPICS file from meter’s webpages
  • Support meter and communication configuration import and export. Reduce mass deployment configuration time significantly
  • Support waveform captures to be displayed on webpage directly
  • Simplify COMtrade file downloading mechanism from the webpage. Now user can download COMtrade waveform log with a single click
  • Support COMtrade file to be posted via FTP protocol
Bug Fixes:
  • Fixed a bug that prevents error message not to be displayed
  • Fixed a bug that prevents diagnostic file to be downloaded
  • Fixed a bug in DNP3 time sync
  • Fixed a bug in IEC61850 protocol configuration page with CID file download
  • Fixed power reading on the Dashboard page
Release date: February 27th, 2019
New Features:
  • Add support for IEC 61850 protocol with 2nd edition
  • Support over-the-air firmware update
  • Improve fast-reading mode performance for 100ms Modbus-TCP update and response rate
Bug fix
  • Fixed a bug on incorrect port number can be saved on Webpage
Release date: January 14th, 2019
New Features:
  • Add wiring configuration to meter web UI with corresponding voltage and current phase logics
  • New UI design to make meter measurement, configuration display more user-friendly
Bug Fixes:
  • Fix accuracy of one-second level datalogging time-stamp
  • Fix an issue that causes alarm-triggered email delay
AcuRev 2000 Firmware Release
Release date: December 11, 2017
  • Compliance with latest security protocols such as TLS 1.2, AES.
  • Support sFTP data storage server locally on module. User can access historical datalogs from sFTP server.
  • Support Proxy server settings – In enterprise or high-security network, proxy server is used for routing web traffic, such as data post or remote access to meter.
  • Add following parameters in data post protocols:
    • Frequency
    • Per phase, even and odd voltage/current Total Harmonics Distortions (THD)
  • Support System Log- Provide export of system performance log to enable easier investigation after error/bugs/issues occurs. User can download the log and send to Accuenergy support team for quick determination of root cause of most issues.
  • Prompt user to reboot module after setting change
  • Add Copy Serial Number function in AcuCloud connection page, simplify AcuCloud registration process
Bug:
  • WiFi password length update to 64 Characters
AcuLink 810 Firmware Release
Release date: May 21, 2020
New Features:
  • Support scanning BACnet device and points, then provide users with complete template without knowing or using EPICS file of devices in the network
  • Support Virtual meter to be added as device. Each virtual meter can have multiple parameters, each parameter is calculated from user-configured formula and other meter’s reading. Similar to other physical devices, virtual meter’s data can be logged, and logs can be posted via HTTP, FTP and MQTT
  • Support 802.1x radius enterprise level authentication in WiFi
Release date: April 22, 2020
New Features:
  • Support configuration of outbound traffic network routing
  • Improved display format of Mbus device serial number
  • Add Device Type, Reading Time in Mbus device list
  • Support filter on Mbus device list
  • Mbus device can be added to logger automatically after the discovery
Bug Fixes:
  • Fixed a bug in MQTT posting interval not following configuration
  • Fixed a bug in Mbus which cause scanning to be slow
Release date: March 18, 2020
New Features:
  • Support BACnet-IP Whois scanning of network. User is able to add found devices to device reading list. No EPICS file is required.
  • Support SNMP gateway- Convert any Modbus,BACnet and Mbus devices to be readable by SNMP system. MIB file will be generated by AcuLink 810 for each device.
Release date: March 18, 2020
New Features:
  • Support scan for Modbus-RTU devices with multiple Parity at same time
  • Support Proxy network setting
  • Add an identifier in post file to simplify server’s identification of multiple AcuLink 810 posting at same time
Bug Fixes:
  • Fixed a bug in the time synchronization process
Release date: March 18, 2020
New Features:
  • Support Rapid Logger- logging interval up to 1-second
  • Support MQTT protocol for IoT applications
  • Support built-in eight pulse counters (digital inputs) to be read via Modbus-TCP and BACnet-IP
  • Support data type INT64, signed integer in Modbus device template
Release date: November 1, 2019
New Features:
  • Support and compliance to SunSpec
  • Support create and edit device template file in AcuLink 810 web interface
Bug Fixes:
  • Fixed a bug in preventing alarm notification email to be sent
Release date: September 12, 2019
New Features:
  • Support built-in AcuMesh
  • Support Remote Device Access. User is able to access AcuLink 810 remotely via SerialNumber.accuenergy.io
  • Support BACnet-gateway. Modbus devices are available to be polled via BACnet-IP as virtual devices
  • Support data acquisition from BACnet-MS/TP devices
Bug Fixes:
  • Fixed a bug in digital input value is not available in AcuCloud
Acuvim IIV3 Firmware Release
Release date: May 24, 2023
Feature Updates:
  • N/A
Bug Fixes:
  • Fixes bug where the Digital Output on the AXM-IO2 does not output when used to trigger alarms.
  • Fixes bug with the TOU max demand displaying incorrectly.
  • Fixes bug with the TOU energy accumulating incorrectly.
  • Fixes bug with the milli-second timestamp used in the meter for alarming, power quality events.
  • Fixes bug where the back light time setting cannot be set to 0 which allows the back light to always remain on.
  • Fixes bug that displays the line-line voltage incorrectly if it is unbalanced.
Release date: Jan 17, 2023
Feature Updates:
  • N/A
Bug Fixes:
  • Fixes bug with the sequence component parameters displaying values with no load connected.
  • Fixes bug with energy accumulation when using PRE3 (1 Wh resolution) energy mode.
  • Fixes bug with AND alarm logic where the alarm does not clear correctly.
  • Fixes bug with the energy reading in the SunSpec registers.
Release date: Dec 09, 2022
Feature Updates:
  • Support phase selection on the meter, this allows users to change the voltage reference for the current inputs to help correct CT phase misalignment issues.
  • Support meter reboot page in the meter system settings, this page is required to allow users to reboot the meter after configuring the phase selection settings.
Bug Fixes:
  • Fixes bug with the phase angles not matching the load type. In this case when the load type is inductive the current angles were not lagging the voltage angles.
  • Fixes a bug relating to the BACnet MSTP where the communication stops after a few hours and a power cycle is needed to restore the communication.
  • Fixes bug with the BACnet database revision where the revision was not updated correctly.
  • Fixes bug on the waveform capture with the event timestamp does not match the actual trigger point in the waveform.
  • Fixes bug with the page sequence on the meter display where the system settings would appear when scrolling through the network pages.
  • Fixes bug with the meter password resetting after a power cycle.